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Legal

Privacy Policy

Last updated: March 2, 2026

Digital Tap AI ("we," "us," or "our") operates the digitaltap.ai website and the Digital Tap AI platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Personal Information

We may collect the following personal information when you register, contact us, or use our Service:

  • Name — first and last name
  • Email address — work or personal email
  • Company name — your organization
  • Payment information — processed securely via Stripe; we do not store credit card numbers on our servers

Usage Data

We automatically collect usage data when you interact with our Service, including:

  • Cluster configuration and utilization metrics
  • Optimization event logs (hibernation, pooling, scheduling actions)
  • Browser type, IP address, device information
  • Pages visited and features used
  • Timestamps and session duration

Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage patterns. You can control cookie settings through your browser.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process transactions and send billing information
  • Analyze cluster usage to deliver optimization recommendations
  • Send product updates, security alerts, and support messages
  • Improve and personalize the Service
  • Respond to inquiries and provide customer support
  • Detect and prevent fraud or abuse

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service providers — third parties that help us operate the Service (e.g., Stripe for payments, cloud hosting providers)
  • Legal compliance — when required by law, regulation, or legal process
  • Business transfers — in connection with a merger, acquisition, or sale of assets
  • With your consent — when you explicitly authorize sharing

4. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Role-based access controls
  • Regular security audits and vulnerability assessments
  • SOC 2 Type II compliance practices

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Usage data may be retained in aggregated, anonymized form for analytics. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, contact us at hello@digitaltap.ai.

7. Third-Party Services

Our Service integrates with third-party platforms (Databricks, Amazon EMR, Azure Synapse, Google Dataproc). Your use of those platforms is governed by their respective privacy policies. We access only the cluster metadata and usage metrics necessary to provide optimization services.

8. Children's Privacy

Our Service is not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: